Quality Enhancement in Clinical Communications© 

A hospital or medical practice is a business. The reason fortune 100 companies, who do billions of dollars each year, hire us is because people are the company. The better people react with each other (doctors, office managers, front office staff, nurses), with their clients (which are the patients) as well as their competitors, the more profitable the company becomes, the more respected the company becomes. MEC is here to help you train your people so you will be perceived as a first class institution. In these changing times, where healthcare is going through dramatic and revolutionary changes, the best will survive and prosper. The rest will be kicked to the curb. You are only as good as your people!

There is clear association between rapport with patients and incidents of lawsuits. The NY Times article said, “A sound patient-physician relationship enhances trust and encourages continuity of care. A weak relationship, on the other hand, can affect the patient negatively and has been shown to put a physician at higher risk of being sued for medical malpractice.”


  • Reimbursement rates will be affected by how effectively you deliver your healthcare.
  • Medical Etiquette will ultimately improve patient satisfaction thereby reducing the incidents of malpractice from discontented patients.
  • Medical Etiquette improves the relationships between doctors and patients, doctors and staff & nurses and patients.
  • Medical Etiquette gives your health professional confidence & authority and will positively impact the daily workings of the hospital.

Patient Satisfaction IS Measurable!

Our team of trained experts facilitate critical Medical Etiquette and Cultural Protocol information to your staff, giving today’s health professional an advantage in the fiercely competitive medical arena.


Program recently launched by NYU Medical Center under the auspices of University Physicians Network, their affiliated physician’s organization.

“The medical profession receives not a little ridicule for observing rules of etiquette, but their observance is a protection against not only embarrassment and confusion, but misapprehensions and dissensions, injurious alike to physicians and patients.”

Medical Ethics and Etiquette
Austin Flint, M.D. 1883

For a detailed outline of this program, please contact medicaletiquette@gmail.com

© 2016 Etiquette Protocol Consulting, Inc.