I. OPENING

  1. Why We Are Here Today
  2. Who I Am/Who You Are — Introductions
  3. Where These Skills Can Be Utilized
  4. How These Tools Can Be Used To Help Make Us More Generous, Kind & Successful

II. INTRODUCTIONS/MANNERS

  1. Mr., Mrs., Miss, Ms., Dr., Sir
  2. When We Don’t Know Names Or Feel Uncomfortable
  3. Handshaking
    1. Eye Contact
    2. Hand Pumps
    3. Firmness
  4. “Excuse Me”
  5. Please & Thank You
  6. Accepting Compliments
  7. When Are Hats Appropriate

III. EVERYDAY ETIQUETTE

  1. Telephone & Cell Phone Etiquette
  2. Voicemail Do’s and Don’ts
  3. Social Media Savvy
  4. Making Friends and Respecting Others
  5. Kindness and Courtesy
  6. Speaking & Acting with Confidence
  7. Dealing with Bullies
  8. When You Feel Jealous
  9. Not Adding Fuel to the Fire…Not Causing Friction
  10. Respecting Adults
  11. Host and Guest Responsibilities
  12. Being a good sport, and much more…

IV. DINING ETIQUETTE

  1. Basic Table Manners
    1. Where To Sit/ Getting Into Chair
    2. Placement Of Feet And Hands
  2. Which Forks, Knives, Spoons & Glasses Are These?
  3. Eating Continental Style With Ease
  4. The Little Things You Never Thought You Would Need To Know
  5. Navigating a Formal/Informal Dinner…Those Little Questions…
    1. How To Remove Food From Mouth
    2. How Napkin Is Unfolded
    3. How To Open Sweet & Lo/Sugar Packets
    4. What To Do With Small Garbage At Your Place Setting
    5. Food On Clothes/Table/Floor…What Now?
    6. When You Are Allergic or Cannot Eat What Is Served
    7. Making Small Talk & Conversation
    8. What To Do When Everything Is Going Wrong
  6. f. Soup to Dessert Faux Pas
    1. How Is Soup Eaten
    2. Bread & Butter
    3. Continental Style Of Eating Main Course
    4. Silent Service Codes
    5. Toasting
    6. Dessert
    7. Tipping
    8. AND MUCH, MUCH MORE…

V. GRATITUDE/THANK YOU’S

  1. Why & When Is A Thank You Note Appropriate
  2. What Should Be Written