I. COMMUNICATION SKILLS – THE ULTIMATE BUSINESS TOOL

  1. Present Yourself with Confidence and Authority
  2. Proper Greetings & Business Introductions
    1. When We Don’t Know Names Or Feel Uncomfortable
  3. Handshaking – The Ultimate Greeting
    1. Which Type of Handshake is Appropriate
  4. How To Handle Delicate/Sticky Situations
  5. Rising to the Occasion – Grace Under Pressure
  6. What To Do When We Don’t Know What To Do!

II. TOTAL QUALITY IN THE BUSINESS AREA

  1. Corporate Culture Savvy
  2. Business/Client Meeting Protocol
  3. Compliments and Criticism
  4. Dress & Demeanor

III. BUSINESS ARENA COMMUNICATIONS

  1. Telephone Savvy
  2. Cell Phone Protocol
  3. Email Etiquette – The Do’s & Don’ts
  4. Social Media – From Facebook to Twitter
  5. How To Succeed In The International Arena